Chassist

PACT goal management
solution to track
process goals

Growth mindset focuses on the process more than outcome for growth

Psychologist Carol Dweck presented in her book “Mindset: The New Psychology of Success” that there are 2 types of mindsets which are growth mindset and fixed mindset. And she stated many growing companies effectively apply the growth mindset to their employees. The growth mindset person has a mind which knowledge and skill can be improved by efforts and actions and failures are necessary processes in learning. And even if the person with a growth mindset fails, the person can be motivated to conquer the failure. Therefore, the person with a growth mindset tends to focus on the process of learning from experience rather than the outcome.

According to the article of Harvard Business Review, “Employees in a growth mindset company are 47% likelier to say that their colleagues are trustworthy, 34% likelier to feel a strong sense of ownership and commitment to the company, 65% likelier to say that the company supports risk taking, and 49% likelier to say that the company fosters innovation.”

In the world where business environments constantly change, a company with a fixed mindset which thinks intelligence and talents are fixed and not believing in the growth will have difficulty surviving. The world is now shifted that only a company with a growth mindset which truly believes in the infinite potential of people and keeps challenging for new innovation can last.

PACT is goal setting criteria focused on process

SMART is a famous criteria for setting effective goals. And, SMART goal setting is basically focused on outcome. In contrast, PCAT is a goal setting criteria which focuses on process rather than outcome. PACT stands for Purposeful, Actionable, Continuous/Consistent and trackable.

PPurposeful Having purpose to achieve
AActionable Be able to act
CContinuous / Consistent Be able to act continuously or can be consistent
TTrackable Be able to track with measurable variables

“Output goals vs input goals” or “outcome goals vs process goals” are sharing the same concepts of SMART vs PACT. Usually, SMART goals have factors which can not be controlled. For example, if there is a goal to sell a certain number of products, the person can not control the customer's decision which is necessary to achieve sales goals. Compared to SMART goals, PACT goals are focused on processes which the person has direct control and have minimum effect of external factors.

SMART goal PACT goal
Close 5 deals every month Make 10 follow-up calls to potential customers every week

In the PACT goal above, it can be said that following potential customers has the meaning to close a deal. However, it doesn’t mean that the person can close 5 deals every month. Although it might take 1.5 months, as long as it has a purpose to close the deal, eventually closing 5 deals can be achieved. If we only look at the outcome goal, the manager needs to provide negative feedback to the person. If the goal to close 5 deals is just an irrelevant goal without any backing up data evidence, providing negative feedback will just lower the engagement of the person.

Since PACT goal is based on process, as long as process is done appropriately, the manager can provide the positive feedback on keep doing the action despite the fact the person could not close 5 deals. And, if there is a strong relationship between follow-up and closing deals, we can assume the 5 deals will be closed in near future.

Challenges of tracking PACT goals

Forget to record

PACT goals are actions which repeat everyday or every week. Since the cycle is short, it is easy for a person to forget recording the result.

Summarizing results are not easy

Since that data is accumulated in a short period cycle, it easily becomes enormous and makes it difficult to make a summary.

Can not see the trend instantly

In order to see the trend, it is better to create charts using spreadsheet applications. However, since the data will be accumulated as time passes by, the people need to spend time creating reports each time.

Reasons Chassist is beneficial on tracking PACT goals

Send push notifications to record the result

Regularly such as everyday, every week or etc., Chassist can send a reminder message via email and/or IM application to record the result. Furthermore, in order to make sure to be reminded, Chassist can send reminder messages multiple times.

Support multiple types of form

Unlike a checklist which only keeps whether the action is done or not, Chassist can set a variety of form types such as number, star rating and text box. Since form types are set flexibly, the user can set form types which match best to record the result of action.

Integration with BI applications

In many cases, sales results are stored in different systems such as SFA/CRM applications. By exporting data from Chassist to BI applications and combining with SFA/CRM data, all the achievements can be checked in one place.

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